Logistics and transport

PRACTICAL GUIDANCE

The starting point

Examine the handovers that make movement and storage reliable. Connect planning, subcontracted transport, warehouse operations and exception handling to the promises made to customers.

Priorities to examine

• Customers need dependable delivery, condition, traceability and incident communication.
• Multiple depots, routes and subcontractors make consistent control difficult.
• Changes in demand, routing or fleet arrangements affect environmental and safety priorities.
• Digital scheduling, tracking and customer data create operational information-security dependencies.

Standards to investigate

Evidence to consider

• Customer requirements, routing or scheduling decisions and controlled service changes.
• Consignment, custody, warehouse and delivery records relevant to the service.
• Subcontractor selection, instructions and performance monitoring.
• Damage, loss, delay and complaint records with effective follow-up.
• Equipment checks, maintenance and competence records for the activities in scope.
• Continuity exercises, system-access reviews and control of operational data.

Questions for your scope

• Which depots, vehicles, warehouse activities and subcontracted services are included?
• Are special handling, temperature, security or regulated transport requirements relevant?
• Can an exception be traced from detection to customer notification and resolution?
• How are responsibilities agreed when a shipment moves between organisations?
• What evidence demonstrates that controls remain effective during disruption or peak demand?

Related guidance and practical next steps